Reasons for refusals - How to interpret sales information - Mercado Pago Developers
What are you looking for?

Do not know how to start integrating? 

Check the first steps

Reasons for refusals

Regarding the approval of payments in your store, three main reasons can directly impact these results.

Below, we detail the factors that influence a payment refusal.

ReasonSituationHow to avoid
Buyer's mistakesErrors in filling in address, CPF, or card details.Checkout with clear information in the step-by-step purchase.
Banking refusalsCards with an expiration date, lack of limit, insufficient funds, or disabled for online purchases.Offer alternatives to other methods and/or payment terms.
Fraud preventionMercado Pago's anti-fraud system protects your business against malicious attacks that can generate losses.This type of refusal is beneficial to your store.