How to manage and prevent chargebacks
This documentation will provide all the necessary information for managing and preventing chargebacks.
What is a chargeback?
A chargeback is generated when a customer does not recognize the charge on their debit or credit card.
When this happens, the amount paid is withheld until the problem is resolved with the card-issuing institution.
Click here for more details on how we protect our sellers.
Important
For more information on what to do when you receive a chargeback, see
our help page
.