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Check the first stepsGet the reason for the claim
GET
Products that use it:
Request's parameters
PATH
site_id
ID of the site where the claim occurs.string
REQUIRED
MCO: Mercado Libre Colombia
MLA: Mercado Livre Argentina
MLB: Mercado Libre Brasil
View morereason_id
Reason ID of the claim. A claim can be created for three general reasons:string
REQUIRED
PNR: Product not received.
PDD: Different or defective product.
CS: Purchase cancellation.
Response parameters
id
Reason ID of the claim. A claim can be created for three general reasons:string
PNR: Product not received.
PDD: Different or defective product.
CS: Purchase cancellation.
flow
Indicates which mediation flow the claim is currently in.string
mediations: Refers to the process of mediating between parties in a claim.
cancel_purchase: Involves the process of cancelling a previously made purchase.
return: Pertains to the process of returning a purchased item.
View morename
Displays the description of the reason for the claim.string
detail
Displays details about the reason for the claim.string
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Request
curl -X GET \
'https://api.mercadopago.com/post-purchase/v1/reasons/{reason_id}'\
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer TEST-7719*********832-03141*********ec9309854*********f1e54b5-1*********' \
Sample answer
{
"id": "PDD1",
"flow": "meadiations",
"name": "defective_item",
"detail": "El producto es defectuoso.",
"filter": {},
"parent_id": "PDD9501",
"status": "active",
"date_created": "2022-01-04T17:09:50.793Z",
"last_updated": "2022-01-04T17:09:50.793Z"
}