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Check the first stepsClaims search
GET
Products that use it:
Request's parameters
QUERY
id
Claim ID. Unique identifier used to reference a specific claim in the system, essential for tracking and managing these claims.number
type
Defines the nature of the claim being processed. It can take one of the following values:string
mediations: Refers to the process of mediating between parties in a claim.
cancel_purchase: Involves the process of cancelling a previously made purchase.
return: Pertains to the process of returning a purchased item.
View morestage
he current stage of the claim within the processing cycle involving the buyer and seller. It can take one of the following values:string
claim: Initial stage of the claim process in which both the buyer and seller are involved.
dispute: Phase where the claim is under dispute or disagreement.
recontact: Stage in which one of the parties makes contact after the claim/dispute has been closed.
View morestatus
The current state of the claim, indicating whether it is open or closed. It can take one of the following values:string
opened: Indicates that the claim is open.
closed: Indicates that the claim is closed.
Response parameters
paging
Information for pagination of search results.object
data
Presents the data of the complaint.array
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Request
curl -X GET \
'https://api.mercadopago.com/post-purchase/v1/claims/search?id=5039218470&type=mediations&stage=claim&status=closed&resource=shipment&resource_id=40128769543&date_created=2020-09-30T09:48:06.000-04:00&limit=5'\
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer TEST-7719*********832-03141*********ec9309854*********f1e54b5-1*********' \
Sample answer
{
"paging": {
"offset": 0,
"limit": 30,
"total": 1
},
"data": [
{
"id": 5033102536,
"type": "mediations",
"stage": "dispute",
"status": "closed",
"parent_id": null,
"client_id": 1569196570216262,
"resource_id": 7138572864,
"resource": "shipment",
"reason_id": "PNR4071",
"quantity_type": "total",
"players": [
{
"role": "mediator",
"type": "payer",
"user_id": 242829175,
"available_actions": [
{
"action": "recontact",
"due_date": "2020-11-16T22:36:59.000-04:00",
"mandatory": true
}
]
}
],
"resolution": {
"reason": "already_shipped",
"date_created": "2020-10-02T01:12:31.000-04:00",
"benefited": "complainant",
"closed_by": "mediator"
},
"site_id": "MLA",
"date_created": "2020-09-30T09:48:06.000-04:00",
"last_updated": "2020-10-02T01:12:31.000-04:00"
}
]
}