Request mediation of the claim - Resolutions - Mercado Pago Developers
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Request claim mediation

POST

https://api.mercadopago.com/post-purchase/v1/claims/{claim_id}/actions/open-dispute
This endpoint allows searching, through a valid token, requesting mediation in the claim opened by the user.
Request's parameters
PATH
claim_id
number

REQUIRED

Claim ID. Unique identifier used to reference a specific claim in the system, essential for tracking and managing these claims.
Response parameters
id
number
Claim ID. Unique identifier used to reference a specific claim in the system, essential for tracking and managing these claims.
resource_id
number
ID of the resource on which the claim is created and depends on the 'resource' parameter.
status
string
Specifies the current state of the claim, indicating whether it is open or closed. It can take one of the following values:
opened: Indicates that the claim is open.
closed: Indicates that the claim is closed.
type
string
Defines the nature of the claim being processed. It can take one of the following values:
mediations: Refers to the process of mediating between parties in a claim.
cancel_purchase: Involves the process of cancelling a previously made purchase.
return: Pertains to the process of returning a purchased item.
View more
Errors

201Éxito

Request
curl -X POST \
    'https://api.mercadopago.com/post-purchase/v1/claims/{claim_id}/actions/open-dispute'\
    -H 'Content-Type: application/json' \
       -H 'Authorization: Bearer TEST-7719*********832-03141*********ec9309854*********f1e54b5-1*********' \
    
Sample answer
{
  "id": 5033102536,
  "resource_id": 7138572864,
  "status": "closed",
  "type": "mediations",
  "stage": "dispute",
  "parent_id": null,
  "resource": "shipment",
  "reason_id": "PNR4071",
  "fulfilled": true,
  "quantity_type": "total",
  "players": [
    {
      "role": "mediator",
      "type": "payer",
      "user_id": 242829175,
      "available_actions": [
        {
          "action": "recontact",
          "due_date": "2020-11-16T22:36:59.000-04:00",
          "mandatory": true
        }
      ]
    }
  ],
  "resolution": {
    "reason": "already_shipped",
    "date_created": "2020-10-02T01:12:31.000-04:00",
    "decision": [
      {}
    ],
    "closed_by": "mediator"
  },
  "site_id": "MLA",
  "date_created": "2020-09-30T09:48:06.000-04:00",
  "last_updated": "2020-10-02T01:12:31.000-04:00"
}